FREQUENTLY ASKED QUESTIONS

I have a question about my order. How can I reach Dr. Pinkleton?

First, please read through the following list to make sure your question isn't already answered here. Do not call her clinic. The staff there will not be able to answer your questions, as they don’t handle CP Multivitamin orders.

Why is calcium listed on the bottle? I thought people on the CP aren't supposed to take multivitamins containing calcium?!

That calcium is a part of the calcium pantothenate (vitamin B5) compound. It has always been there and makes up less than 1% of your total daily value of calcium. New federal regulations require manufacturing companies to list all calcium on their labels separately from their compound which is why you are seeing it now.

When should I expect my order to arrive?

Dr. Pinkleton processes the orders weekly. Once processed, you will receive a confirmation email from Squarespace with your tracking number. All orders are shipped USPS Priority so they should get to you within 2-5 days from being processed.

Where is my domestic order?

Please click here and enter your tracking number.

Where is my international order?

First, click here and enter your tracking number. If this does not reveal where your package is then please reach out to your local mail carrier. USPS hands your package to your country’s carrier once the package crosses the border.

What if I didn't receive a tracking number?

You should have, from Squarespace. Please check your spam folder.

Can Dr. Pinkleton ship to my country via a different carrier?

First, contact FedEx or UPS to see if they'll ship from the United States to your country. If they will, then email Dr. Pinkleton’s office (see below) to discuss this and set up a shipping payment.

I've read through the list and my question wasn't answered.

Please email Dr. Pinkleton at office@everydayfamilymedicine.com.